Our technical support line is open from 7 a.m. to 5 p.m. Central time to serve your technical needs. If you're experiencing difficulty with an online course or test, call 1-800-747-5698 during these hours.

If you prefer, you can submit a technical support request via e-mail.

Whether you call or e-mail your request for technical support, please be prepared to provide the following information. It will greatly assist our technical support specialist in diagnosing your problem.

  1. The type of hardware you are using
  2. The operating system you are using
  3. The exact wording of the error message(s) or the message number(s) appearing on screen
  4. A complete description of what happened and what you were doing when the error message appeared
  5. An explanation of how you tried to solve the problem
  6. The type of browser you use

Technical Requirements for viewing the course

Supported Internet Browsers:
Internet Explorer - Version 9 or higher (Windows)
Firefox (Windows, Mac)
Chrome (Windows, Mac)
Safari (Mac)

If you have any ad blocking addons/extensions installed on your browser, they should be turned off.

Screen Resolution
Computer monitor preferences set for 1024 x 768 resolution or larger.

Additional Software
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